Due to the nature of our bespoke and handmade products, we cannot accept returns or exchanges for items that have already been fabricated or customized to your specifications.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within two (2) days of receiving your order. We will work with you to resolve the issue, which may include a repair, replacement, or store credit.
Important Considerations
- Color Variations: Please note that due to the handmade nature of our products, there may be slight variations in color and texture.
- Imperfections in Powder CoatingPlease note that due to the handmade nature of our products and the inherent characteristics of the powder coating process, minor imperfections, such as slight scratches or variations in texture, may occur. These imperfections are considered normal and do not affect the functionality or durability of the product.We strive to maintain the highest quality standards, but these minor imperfections are an inevitable part of the handmade process. We appreciate your understanding.
- Shipping: Shipping costs are non-refundable and covered by customer.
By placing an order, you acknowledge and agree to our return policy. If you have any questions, please don't hesitate to contact us.
